Site Search

Endeca for Site Search is the most effective way for users to explore information and discover new online content they didn’t even know existed. Endeca’s superior search integrated with the patented Guided Navigation experience encourages exploration and discovery.

Endeca for Site Search customers span a variety of industries from financial services to health care to manufacturing. Despite the diversity of content from one industry to the next, customers consistently see dramatic improvements in their businesses including increased site usage, increased registrations and downloads, and reduced customer service costs.

 The Endeca for Site Search solution provides the following capabilities and benefits:

• Guided Navigation Puts the Information in Context. Endeca invented Guided Navigation, an adaptive user experience that reveals relationships in the content that keeps information in context. The resulting exploration and discovery satisfy users’ goals and increase overall customer satisfaction.
• Superior Search Adds Depth to Results. Unlike other “black box” search vendors, Endeca’s search results are configurable and transparent. Business users can easily create the best experience, returning only relevant results and dramatically reducing “no results found.” These advanced search capabilities increase customer self-service and satisfaction.
• Content Spotlighting Gives Managers Flexibility and Control. Search terms and chosen navigation options provide the best information about users’ interests. Adaptive Content Spotlighting rules let managers use this information to present the right information to the right people at the right time.
• Custom Catalogs Drive a Personalized Experience. Providing a tailored experience enables greater online self-service and increases customer loyalty. Custom catalogs deliver only the content that is appropriate for each customer based on individual profiles. This specialized information reduces inquiries to call centers and customer service costs.
• Content Enrichment Creates a Differentiated Experience. Combining disparate content sources is important, but establishing relationships across those sources enriches it into a differentiated experience. Endeca’s technology derives these relationships from meta-data in the content or terms and concepts within the content itself. The resulting experience is the most compelling way to integrate products, services, and information in one online experience.

The innovative product capabilities behind the Endeca for Site Search solution are packaged up in the Endeca Commerce Suite. Built on the latest version of the Endeca Information Access Platform (IAP), the Endeca Commerce Suite combines the power of the MDEX Engine with the Advanced Merchandising Module, providing site owners with fine-grained control over page layout, search tuning, navigation options, and category promotions without the need for extensive IT development. The resulting experience allows millions of customers, one at a time, to find the right information every time.

For more information on how the Endeca for Site Search solution can help you achieve your goals, contact us.