Endeca Retail Solutions

Endeca is the undisputed leader in the world of eCommerce site search, Guided Navigation, and dynamic merchandising. Endeca’s solution for Online Retail, built on the Endeca Information Access Platform was purpose built to meet the demanding needs of both the eCommerce customer who requires a fully optimized user experience, and the Marketing and Merchandising manager who requires full control of the site and user experience.

But the ability to help users find, analyze, and understand information goes well beyond the online storefront. Internal employees in the call center need quick and easy access to critical information that may reside in multiple systems, and Sales & Marketing managers need a quick and easy way to analyze customer and sales data to better target marketing campaigns and prospecting activities.  And the opportunity to provide visibility and insight in to all your business processes extends well beyond these few examples.

Endeca’s Information Access Platform provides the core engine, tools, and advanced capabilities to meet the search and information access needs of today’s most demanding retailers, large and small. With a platform and toolkit to address any customized information access challenge you may be facing, Endeca has deep expertise and experience in a number of core solution areas, including:

• Online Retail
  As shoppers become more sophisticated, competition for market share increases, and the online channel becomes increasingly important toward revenues, retailers need new ways to get ahead - and stay ahead. Are you equipped to enable a next generation shopping experience in the face of rapidly changing industry trends, business & IT requirements?
• Customer Service/Call Center
  In an increasingly competitive market, customer service plays a critical role in building your brand and retaining your best customers. Increase sales and customer loyalty by turning your customer service representatives into your most effective sales people.
• Knowledge Management
  Enhance employee efficiency and take your investment in enterprise content to the next level by providing all employees with the tools to more effectively find and re-use information to address their specific goals.
• Customer Targeting and Segmentation
  What would it mean to your business if your Marketing team could more effectively identify the right list of customers for a particular promotion? Or your Sales team could more efficiently call on the right customer with the right product offer? Enhance your multi-channel promotion and merchandising strategies with Endeca for Customer Targeting and Segmentation.