Endeca for Online Retail

Online sales increase sharply when customers find more of the products they want and discover new ones. As shoppers become more sophisticated, competition for market share increases, and the online channel becomes increasingly important toward revenues, retailers need to create a differentiated online experience to engage, convert, and retain customers in the most cost-effective ways possible.

Endeca for Online Retail gives you the most powerful capabilities available to drive sales, brand awareness, and customer loyalty by combining an integrated set of unique search, browse, and merchandising features with the ability to get more out of your investments in user-generated content, web-analytics and additional content. And, it helps merchants maximize SEM and pay-per-click campaigns, and cross-sell and up-sell in context.

The unique combination of these Endeca capabilities drives the greatest sales increases possible, which is why more of the top 100 online retailers — including Walmart.com, Tesco, and The Home Depot — choose Endeca than all other vendors combined. And as the proven industry leader with hundreds of deployments, Endeca takes this deep industry knowledge to provide best practice implementations and an ongoing collaborative partnership.

Endeca’s continued focus on innovation for Online Retail enables retailers to extract the most value from their customers in the most cost-effective way. With Endeca for Online Retail, you can:

• Bring the physical store experience online, delivering a highly interactive advisory dialogue that is most characteristic of an in-store experience.  Because this simpler, more comfortable user experience guides customers to the best purchase decisions and no longer feels like technology, customers purchase more readily and return to buy again more often
• Integrate content from across the enterprise to inform the buying process. The online channel cannot operate in isolation anymore, and Endeca enables you to bring together and easily present any data or content, regardless of its original source or structure
• Easily manage landing pages across your site to increase conversion rates and keep customers shopping longer. With Merchandising Workbench, business users create customized landing pages, promotions, and content that is better tailored to a customer’s query, thus helping visitors engage in a more meaningful way
• Implement new & evolving solution capabilities at lower risk. With trends constantly changing, it is critical to remain at the forefront, and capabilities from Endeca’s core platform and partnerships allow you to continually innovate without the burdens of custom-coding.

See other solutions: Customer Service/Call Center, Knowledge Management, Customer Targeting and Segmentation