Endeca for Knowledge Management

As the volume of enterprise content continues to grow at an exponential rate, retail personnel find it increasingly challenging and time consuming to find the information they need to complete a task effectively. This challenge is compounded by the growth of multi-channel commerce—with information spread across multiple, often disconnected systems within the enterprise, and no easy way to navigate the data in these various systems. As individual employees make important decisions and meet their goals more effectively, in aggregate, retailers can realize tens or hundreds of millions of dollars in efficiencies. In contrast, lost time and productivity—or poorly informed decisions—cost businesses millions of dollars annually.

Endeca for Knowledge Management is the best way to get more out of your employees and your enterprise information, by enabling the most intuitive way to search securely across both unstructured content and structured data. For customers like Walgreens and Home Depot, Endeca for Intranet and Knowledge Management gives workers the most effective way to find information and do their jobs more effectively.

Take your investment in enterprise content to the next level by increasing employee efficiency and leveraging Endeca’s unique capabilities including:

• Ability to pull together any data anywhere for your workers, regardless of source or structure, in the fastest possible time-to-market, by leveraging the Endeca Information Access Platform’s highly flexible, semi-structured data model.  This includes data from disparate systems such as Documentum, Siebel, MS SharePoint, Salesforce.com, data warehouses, data marts, and human resource systems—and  data types spanning .pdfs, emails, and any type of structured data records.
• A user experience that allows any user to ask and answer any question, no matter their skill level, without requiring IT intervention for individual requests. This holds true even if the query was not anticipated ahead of time. This is made possible by our Guided Navigation & Summarization experience, which guides users through the data to the most meaningful relevant results using the user’s choice of traditional search boxes, summaries, graphs, charts, and other interactive tools.
• Ability to adapt instantly to changes in data sources, data structure, or business requirements with little to no additional application development or data modeling work. This is made possible by a unique interplay between the flexible data model and the Guided Navigation & Summarization user experience.

Endeca’s information access software helps knowledge management staff quickly pull together all of your disparate data—no matter what it looks like or where it’s stored--and enable your employees to easily and intuitively navigate, search, and analyze this data in a new context as meaningful information in any way they like. This lets them act on critical corporate information to make decisions that generate tens of millions of dollars in new revenues, improved efficiency or reduced costs.

See other solutions: Online Retail, Customer Service/Call Center, Customer Targeting and Segmentation