Information Access Platform

Each Endeca solution is built on the Endeca Information Access Platform and powered by the MDEX Engine, a new class of database designed for exploring information, not managing transactions. The engine's patented architecture unites the ease of search with the analytical power of business intelligence.

Merchandising Workbench

Each Endeca solution is built on the Endeca Information Access Platform and powered by the MDEX Engine, a new class of database designed for exploring information, not managing transactions. The engine's patented architecture unites the ease of search with the analytical power of business intelligence.

Search Engine Marketing (SEM)

You have two mains goals: Drive traffic to your site, and convert browsers to buyers. One of the best ways to accomplish these goals is with Endeca's Search Engine Marketing Module, part of the Endeca Discovery Suite. It helps you outpace the competition by ensuring that your valuable assets are properly indexed and prominently featured in search engines.

Social Navigation

Social Navigation puts user-generated content at the center of the shopping experience, letting your customers sell to other customers. PETCO, using Endeca, found that allowing customers to sort by user reviews drove 41% more sales than the next-best option.

Endeca for Customer Service/Call Center

Customer service—especially in call centers—plays a critical role in maintaining customer loyalty as competition among retailers grows and the volume of enterprise content continues to increase exponentially. The challenge is compounded with information spread across multiple disconnected systems within the enterprise, often with no easy way to navigate the data in these various systems.

Endeca for Customer Service/Call Center enables leading organizations such as 1‑800-FLOWERS and PC Connection to realize dramatic improvements in their customer-service operations, including faster and more effective call resolution, increased customer satisfaction, increased customer service representative (CSR) productivity, and decreased training costs.

These gains are made possible by leveraging the unique capabilities of the underlying Endeca Information Access Platform including:

• Ability to quickly pull together any data anywhere for your CSRs, regardless of source or structure. By integrating data from emails, .pdfs, spreadsheets, ticket tracking or order history systems, websites, knowledgebases, and wikis, Endeca enables CSRs to provide better and more accurate advice to customers, while also reducing average call times and time to resolve issues
• A user experience that allows any CSR or business analyst to ask and answer any question, no matter their skill level, even if the query was not expected ahead of time. For example, a phone representative might need to determine the best combination of information, parts, pricing and service that will resolve a customer problem, given the current condition of the customer’s product. By having the most intuitive user experience possible, call centers using Endeca also decrease training costs and minimize the learning curve for high-turnover representatives
• Ability to adapt instantly to changes in data sources, data structure, or business requirements with little to no additional application development or data modeling work.

See other solutions: Online Retail, Knowledge Management, Customer Targeting and Segmentation