Social Navigation

Leverage the Power of User-Generated Content.

Social Navigation capabilities gives retailers new ways to extend and fully take advantage of investments in user-generated content such as reviews, opinions, recommendations, posts and tags. By leveraging this increasingly popular content your customers can find and connect to the most relevant products based on the input of customers they can relate to.

As the volume of user-generated reviews increase, valuable customer insights become less accessible to your shoppers. Long lists of reviews can prove unwieldy, frustrate shoppers and make it difficult for your customers to find relevant opinions. Endeca makes it easy to organize customer content enabling you to sort or navigate based on ratings, search reviews or blogs and refine content by user-defined tags or user profile information.

Social Navigation with Endeca’s Commerce Suite

The Social Navigation module provides retailers a rapid and cost-effective way to incorporate user reviews into your customer’s online shopping experience. Integrate reviews and user-profile information collected yourself or from outside providers such as Bazaarvoice, PowerReviews and Viewpoints. By leveraging user-generated content, you’ll have opportunity to increase your shoppers’ confidence in their purchasing decisions and in turn increase your online sales.

By building social navigation into their sites, Endeca customers such as PETCO and Buzzillions.com created user experiences that deliver a competitive advantage. Since leveraging our Social Navigation capabilities, both clients have benefited from increased in online sales, greater site traffic, improved customer loyalty and reduced return rates.

With Endeca’s Social Navigation module, your online retail presence can benefit from:

  • Improved sales of 20% or more
  • A reduction in purchase returns
  • Increased customer loyalty and confidence
  • Rapid and cost-effective integration

See why some of the largest retail companies in the world including Walmart.com, Tesco, and The Home Depot have turned to Endeca, an industry leader in search applications, to stay ahead.