Discovery for Warranty and Support

High warranty costs and customer dissatisfaction with poor quality products are nightmares that manufacturing executives cannot ignore. Getting the information required to identify warranty issues before you’re at risk requires visibility across the entire supply chain, which most organizations to date struggle to achieve. The key to success is obtaining a unified view of all necessary data, and enabling users to correlate problems with root causes.

In order to provide this unified view, Endeca has developed the Discovery for Warranty and Support search application. This search-based approach to connecting to all necessary information is user-friendly, requires zero training, and enables discovery for key decision-making. This means that for example, users can now search from part data to supplier information and back, identifying other products where similar parts are used, or identifying all of the suppliers used to source the part in question.

Principal Features:

Any data from anywhere, regardless of source or structure
The Endeca Information Access Platform (IAP) is a new class of software, enabling the aggregation and analysis of large volumes of disparate data from multiple internal and external data sources. Structured and unstructured data are all accessible using Endeca, enabling access to valuable information that has previously been "siloed," or locked in pdf, text or eMail documents. New data sources and even recent acquisitions can quickly be brought within the spend analysis purview with rapid aggregation and dynamic classification.

Unprecedented user experience
Endeca's Guided Navigation and Summarization functionality makes the unique and important warranty information visible through visual and textual summaries of the data. This way of guiding any user through asking and answering any question has never before been available using conventional database, search, or business intelligence tools. The enhanced ability to find and understand information provides dramatic advantage to information users that need to access and interact with varied data in changing ways.

Ability to identify relationships
Overcoming limitations of traditional tools or applications, Discovery for Warranty and Support marries market-leading search and business intelligence capabilities to bring together information from across multiple data sources without the creation of pre-defined schemas or relationship indexes that limit subsequent data investigations. This means that users can search from part data to supplier information and back-identifying other products where similar parts are used, or identifying all of the suppliers used to source the part in question. Endeca's MDEX engine powers search structured and unstructured data in any direction, from any starting point to any other element. Leveraging this powerful technology, Warranty specialists can get to the source of the issue faster, with more reliable information than ever before.

Warranty Analytics
A series of graphs and charts representing aggregated warranty statistics makes it easy for all warranty professionals to investigate any warranty issue. Leveraging the collected data that only Endeca's IAP can provide, the analytics power a highly interactive, critical application to identify hotspots and perform first level analysis.

Rapid Time to Value
Enabling this solution is the IAP technology which delivers the clearest visibility into information, driving hundreds of millions of dollars in cost savings and increased revenue for our customers. Sitting on top of the IAP is Endeca’s Discovery Framework. The Discovery Framework enables enterprises to quickly configure powerful decision tools for high value business challenges. Our framework enables rapid configuration of search applications – often in just minutes – that offer the highly interactive Guided Navigation user experience across a full range of structured and unstructured enterprise data.

To learn more about Discovery for Warranty and Support, contact us today.